Chatbots - The Working and Abilities
Calling at a customer care to connect with a particular company through the channel of a representative is slow as well as a frustrating process. Even by putting up best efforts and upgrades to enhance the customer experience, nothing can be done much for its betterment. It is such because the agents generally work under multiple CRMs and their speed is limited due to the programs they make use of. However, with the evolvement of technology, new and much easier solutions have come up to solve these issues. The provision of Online Chatbots has really brought in changes in the manner of a customer dealing and post sales services. How do the chatbots work? The chatbots generally make use of the messenger apps for communicating with the customers. It is quite easy to use this kind of Smarchat Agent . The person can normally type and ask a question and the online chatbots are there to answer that question. There are a few chatbots which are designed in a manner that they te...